I put in a three support tickets.
One was to restore a sold item, resolved.
Second was a missing Bo Prime Ornament (on day of release so had no idea how common they would be), I was told that I did get the reward and it was left like that (I didnt get it)
Third was a Raid Reward, and I was asked which ONE item I wanted restored. Obviously the arcane which was returned. So I was asked, and I did get it.
I'd just move on, they have a hard job keeping up and you will get it all eventually without a fuss